FAQ

SHIPPING: 

While we try our best to process orders within 1-2 business days, sometimes that is not always possible. Please expect a 3-5 business day processing time.

For shipping to all other countries, we ship International Air which has no tracking number and takes about 6-12 business days to arrive.  Sometimes it can take a bit longer depending on processing the order.

Shipping cost is based on location as well as product weight. Based on those two factors, the available shipping methods will display in the drop down menu. Since shipping cost is based partially on weight, the shipping cost will increase if you add more items to your cart.

PRE-ORDERS: If you make a purchase with a pre-order item that contains non-pre-order items, please note that the entire order will not ship until the pre-order items are ready to ship. 

Please add a note if there is any special instructions for your delivery upon ordering on our website.

RETURNS AND EXCHANGES: 

We want you to be happy with your purchase and we take pride in our customer service. If for any reason you are not satisfied with your purchase, we are happy to exchange your item or accept a return and refund you for the items, less the shipping charge, as long as the products are unworn, undamaged, clean and in re-sellable condition. Return shipping costs are the responsibility of the customer. If you are local, you are welcome to come in and exchange for a different size of the same product at no cost. 

Please contact us at keli@brothersandarmsusa.com for any further questions or concerns!

PAYMENT AND TAXES:

Please note that local charges may occur, depending on your region and local customs duties. These charges are at the customers own expense.

PERSONAL INFORMATION:

By placing an order, YOU ARE NOT AUTOMATICALLY in our email address database. You will be in our CUSTOMER database. YOUR privacy is just as important to us as our privacy is to us. YOU MUST let us know you want to be in our mailing list by subscribing on our website, through our shopping cart or by email. Otherwise, only your shipping address will be kept on file to facilitate the shipping process on future orders.

No other personal information of any other kind is collected or retained by Brothers & Arms® USA or our parent company 3 Random Guys®. NO information is shared or sold to 3rd parties. You have our word.

LEGALITIES:

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.